Refund Policy

7-day money-back guarantee from date of purchase.

We want you to be confident trying Lemo IPTV. That's why every paid subscription comes with a 7-day money-back guarantee from the date of purchase, and why we offer a free 24-hour trial first. Last updated June 23, 2026.

How to Request a Refund

Contact support via WhatsApp or email at help@catchontv1.email with your order details. Include the email you used at purchase and a short note on what went wrong — it helps us improve and speeds up the process.

Refund Processing Time

Once a refund is approved, it takes 3–5 business days to appear on your original payment method. The exact timing depends on your bank or card issuer.

Conditions

The service must be genuinely non-functional — not just a case of "changed my mind." We invest in support precisely so we can fix real problems, so our team will help you troubleshoot first. If the service genuinely isn't working for you and we can't resolve it, you get your money back within the 7-day window.

Free Trials

The 24-hour free trial is completely free and requires no payment information. Because nothing is charged, no refund applies to trials.

Non-Refundable Cases

• Change of mind after the service is working as described.
• Refund requests made after the 7-day window has closed.
• Account termination for violation of our Terms of Service, including reselling or credential sharing beyond your plan.

Contact

Any refund questions? Email help@catchontv1.email — our team replies in under 30 minutes, 24/7.